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Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact firstname.lastname@example.org. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return.
Tobacco & Amber:
Tobacco & Vanilla:
We do our best to ship all orders the same or next business day, Monday through Friday, to ensure our customers receive their product ASAP. The cut off for shipping on Fridays is 12pm. If USPS is not open and running mail due to a national holiday or otherwise, deliveries will go out the next business day. We ship from South Carolina.
We ship all our orders using USPS.
Once a shipping label is created, you should receive a email from stamps.com with your tracking information; sometimes these emails get stuck in spam mail so be sure to check there if you don't see it at first. Once you receive this email, it may take several hours for the tracking number to drop into the system.
***Most orders in the US are received within 3-5 business days. We are not able to give delivery estimates for international orders as it relies heavily on how long packages are kept in customs.***
Please understand that once we hand a order off to USPS, we have no further control over their shipping process or delays. If your package seems to have been mis-routed, please contact USPS directly. Their customer service number is 1-800-275-8777 in the event there is a delay or issue with delivery in the US however, feel free to reach out to us as well if your package has been delayed/shown no movement for a week or more.
We have not changed the recipes at all from the original, but sometimes temperature changes (whether in warehouse storage or during shipment/final storage) will cause a change in the consistency of the shea. It can happen even when shipped from our warehouse directly. If you are able to melt it back down completely and let it re-solidify in your freezer overnight, that should solve the issue.
While our product will not increase the rate at which your facial hair grows, they do contain several all-natural ingredients that help condition and promote HEALTHIER growth- which means less breakage and split ends that will result in your facial hair appearing longer and fuller in a shorter amount of time.
You can contact us within 30 days to return or exchange merchandise for the before mentioned reason but we do not cover the cost of return shipping if the item was not incorrectly fulfilled due to an error on your end. If we have made a mistake on our end, please contact us at any time and we will make it right.